Returns on damaged or defective items: defective items will be repaired or replaced free of charge if returned within 10 days; damaged items can be sent back anytime and will be repaired or replaced and you only pay nominal shipping of $2.50 plus cost of repair/replacement.
If you want to return undamaged merchandise that you ordered, you can do so within 10 days of its receipt. Contact us at firstname.lastname@example.org for a RMA number. The product must still be in its original, unopened package so we can resell it as new merchandise. You will have to pay the freight for its return. When received and inspected, you will be issued a credit for the merchandise less a 20% restocking / handling fee ($5 min.).
If you purchased any of our Elite series products, and would like to file a warranty claim, please visit our Contact Us page, and select “Warranty Claims”.